1. Scope of This Policy
This policy applies to services arranged or assisted by Gravity Immigration & Travels through its website, enquiry channels or direct communication. It should be read together with the specific terms communicated for the service you purchase.
2. Cancellation Requests
Cancellation requests should be submitted to us as soon as possible through the contact details provided on the website. A request is not considered completed until it has been acknowledged by our team or the relevant service provider.
Charges may apply depending on the time of cancellation and the rules of the service provider.
3. Refunds
Where a refund is permitted, the refundable amount will normally depend on the applicable booking, quotation, invoice and provider terms.
- Eligible refunds may be reduced by cancellation or service charges.
- Non-refundable amounts, where clearly communicated or imposed by the provider, will not normally be refundable.
- Any government, embassy, visa-processing or other official fee already paid may be non-refundable where the relevant authority does not provide a refund.
- Refunds can only be processed to the extent that the applicable amount has actually been received back from the relevant provider, where a provider refund is involved.
4. Third-Party Booking Charges
Flights, hotels, insurance, transport, pilgrimage arrangements and other services may be provided by third-party suppliers. Their cancellation, amendment, credit and refund rules may apply.
Where a supplier retains all or part of a payment, Gravity cannot refund an amount that has not been returned or made refundable by that supplier, except where otherwise agreed in writing.
5. Visa, Immigration & Application Fees
Professional assistance charges and government or application fees may be treated separately. Payment of a fee does not guarantee visa, immigration, admission or other approval.
Where an application or official fee is non-refundable under the relevant authority's rules, that amount may not be refundable even when an application is refused, withdrawn or delayed.
6. Refund Processing Time
Where a refund is approved, processing time can depend on internal processing and the applicable bank, payment gateway or third-party provider. We will communicate the expected next step where the timing is known.
7. Exceptions & Special Circumstances
Certain services may have special cancellation or refund conditions, including seasonal bookings, promotional fares, special-rate hotels, visa-related services, pilgrimage arrangements and other time-sensitive reservations.
Where special terms apply, those terms will be communicated as part of the relevant quotation, invoice or confirmation.
8. Policy Changes
We may update this policy from time to time to reflect changes in our services or provider arrangements. The current version will be published on this page.
9. Contact Us
For a cancellation request or refund-related question, please contact Gravity Immigration & Travels using the details below.