Your privacy matters to us.

1. Information We Collect

Depending on the service you enquire about, we may receive information such as:

• Name and contact details such as mobile number, WhatsApp number and email address.
• Travel, visa, education or immigration requirements shared in an enquiry.
• Destination, preferred travel dates, traveller details and service preferences where relevant.
• Information you choose to provide when communicating with our team through phone, WhatsApp or email.

Some information may be required to understand your request and provide the relevant assistance.

2. How We Use Information

Information you provide may be used to:

• Respond to enquiries and consultation requests.
• Understand your visa, education, immigration or travel requirements.
• Coordinate requested services, quotations, bookings or documentation support.
• Communicate with you about your enquiry, requested service or related updates.
• Improve our website, service experience and internal enquiry handling.

3. Sharing of Information

We do not treat the information you submit as public information. Where necessary for a requested service, relevant information may be shared with appropriate service providers, suppliers, institutions, travel partners or authorities involved in processing that request.

For example, a booking or application may require information to be submitted to a relevant airline, hotel, educational institution, visa-processing channel, insurer or other provider.

We seek to share information relevant to the service being handled.

4. Data Security

We take reasonable administrative and technical measures to protect information handled through our website and business processes. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

5. Cookies & Website Technologies

Our website may use cookies or similar technologies to support essential functionality, understand website usage and improve the user experience. Your browser may provide controls for managing cookies.

Some third-party services embedded or linked from the website may also use their own cookies or technologies subject to their respective policies.

6. Your Choices

You may choose what information you provide through enquiry forms and communication channels. You may also contact us to request clarification about information you have shared with us, subject to applicable legal and operational requirements.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website, services or business processes. Any updated version will be published on this page.

8. Contact Us

For questions about this Privacy Policy or the information you have shared with Gravity Immigration & Travels, please contact us.